okpok Privacy Policy
This document describes in detail how okpok is committed to collecting, using, and protecting your personal information.
Introduction and Scope
okpok is a trusted online betting and casino platform in Bangladesh. We place the highest importance on the privacy of our members. This Privacy Policy ("Policy") explains how okpok collects your personal information, how it is used, how long it is stored, and what rights you have.
This Policy applies to the okpok website, mobile platform, and all associated services. By registering on our platform or using our services, you are considered to have given your consent to the terms of this Privacy Policy. If you disagree with any part of this Policy, we recommend contacting our support team before using our services.
Important Notice: This Policy has been prepared in accordance with applicable laws and regulations in Bangladesh. We periodically update this Policy to stay aligned with any legal changes. The latest version will always be available on this page.
What Information We Collect
okpok collects various types of information to operate its services properly. This information can be divided into the following categories:
Personal Information Provided Directly
Information you provide during registration and account management:
- Full name and date of birth
- Email address
- National ID number (for identity verification)
- Residential address
- Payment information — such as bKash, Nagad, Rocket, or Upay number or bank account details
- Security questions and answers (optional)
Automatically Collected Information
The following information is automatically recorded while you use our platform:
- IP address and device identifier
- Browser type and version
- Login date, time, and session duration
- Game play history and transaction records
- Information obtained from cookies and web beacons
- General information about user location (country/region level only)
Information Received from Third Parties
For the purpose of identity verification and fraud prevention, we may verify the following information through trusted third parties:
- Information received from identity verification service providers
- Transaction confirmation information from payment processors
- Information from anti-money laundering (AML) screening databases
How We Use Information
okpok uses collected information for specific and lawful purposes. Your personal information is processed for the following reasons:
Account and Service Management
- Creating, verifying, and securely maintaining accounts
- Processing deposits, withdrawals, and other financial transactions
- Providing gaming services and betting facilities
- Managing bonuses and promotional offers
- Providing customer support and resolving complaints
Security and Legal Compliance
- Identity verification and age confirmation (21+ policy)
- Preventing fraud, money laundering, and other illegal activities
- Implementing and monitoring responsible gaming policies
- Complying with applicable laws and regulatory obligations
- Preserving evidence for dispute resolution
Communication and Personalization
- Sending important account-related notifications
- Improving the gaming experience based on your preferences
- Informing you about relevant promotions and bonus offers (with your consent only)
- Improving platform functionality and user experience
Commitment to Transparency: okpok never sells your personal information to third parties. We share information with partner organizations only where it is essential to provide the service.
Information Sharing and Disclosure
okpok may share your personal information under strictly controlled circumstances and with specific entities. Those circumstances are described in detail below:
Service Provider Partners
Sharing certain information with trusted third-party service providers may be necessary to operate our services. This includes payment processors (bKash, Nagad, Rocket, Upay), game software providers, identity verification services, and technology service providers. All these partners are bound by contract to protect your information.
Legal Obligations
In the following circumstances, okpok may be legally required to disclose your information:
- In response to a valid order or warrant from a court of competent jurisdiction
- Upon a reasonable request from a government investigation or regulatory authority
- When providing relevant information in a financial crime investigation
- In the interest of protecting national security or public safety
Business Restructuring
In the event of a merger, acquisition, or transfer of business assets, user data may form part of the transferred assets. However, in such cases the new controlling entity must maintain standards consistent with this Privacy Policy.
Cookies and Tracking Technology
okpok uses cookies and similar tracking technologies on its platform. These technologies help us improve the quality of our service and personalize your experience.
Essential Cookies
These cookies are essential for the basic functionality of the platform. They are used for session management, maintaining login status, and security verification. These cookies cannot be disabled.
Functional Cookies
These cookies are used to remember your preferences such as language, theme, and display settings. They can be disabled, but doing so may reduce the convenience of the service.
Analytical Cookies
These cookies are used to collect statistical information about platform usage, which helps us improve our service. They do not collect personally identifiable information.
You can change your cookie preferences through your browser settings. Please note that disabling all cookies may cause some important features of the platform to not work properly.
Data Security Measures
okpok applies industry-standard security measures to protect your personal information. Our technical and organizational protective measures are as follows:
Encryption
All data transfers are protected by SSL/TLS encryption. Stored sensitive information is kept secure with AES-256 encryption.
Access Control
Access to your information is restricted to authorized personnel only. Strict role-based permission systems are followed.
Monitoring
System activity and access logs are monitored 24/7. Any unusual activity is automatically identified and investigated.
Data Backup
Regular secure backup procedures are followed. Multiple layers of protection are in place to prevent accidental data loss or corruption.
In the Event of a Security Incident: If a data breach occurs, okpok will notify affected users as quickly as possible and take the necessary corrective action.
Data Retention Period
okpok does not store your personal information longer than necessary. The retention period is determined based on the purpose of the data and legal obligations.
While the Account Is Active
All account information and transaction history will be retained for as long as your account remains active. This information is necessary to ensure your uninterrupted service experience.
After Account Closure
Even after account closure, certain information is retained for a specific period due to legal obligations. Financial transaction records and identity verification information are generally kept for the period prescribed by applicable regulations.
Marketing Information
You can unsubscribe from marketing communications at any time. After unsubscribing, your information will stop being used for marketing purposes within a reasonable time.
Your Rights and Controls
As an okpok user, you have the following rights over your own personal information:
Right to Access Information
You have the right to request a copy of the information we hold about you. After receiving your request, we will respond within a reasonable time.
Right to Correct Information
You have the right to request the correction of any inaccurate or incomplete information stored in your account. Identity verification may be required.
Right to Delete Information
In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.
Right to Restrict Processing
In certain circumstances you have the right to object to, or request the restriction of, the processing of your information. Please contact our support team regarding this.
Right to Withdraw Consent
Where data processing is based on your consent, you may withdraw that consent at any time. Withdrawing consent will not affect the validity of processing completed before the withdrawal.
To exercise any of your rights, contact us at: [email protected]
Protection of Minors
okpok strictly refrains from providing services to persons under the age of 21. We apply age verification procedures at the time of registration.
We never knowingly collect personal information from minors. If we become aware that a person under the age of 21 has used our services, we will immediately close that account and delete the associated information.
21+ Policy: okpok is for persons aged 21 and above only. If you believe a minor is using our platform, please let us know at [email protected].
International Data Transfer
okpok primarily serves users in Bangladesh. However, due to the nature of the service, some data may be collected or processed on international servers.
Regardless of where data is transferred, we ensure that the receiving entity follows protection standards equivalent to this privacy policy. We provide contractual safeguards in accordance with internationally recognized data protection standards.
Policy Changes and Updates
okpok may review and update this privacy policy from time to time. In the event of changes, we will notify you in the following ways:
- By updating the "Last Updated" date at the top of this page
- By sending a notification to your registered email for significant changes
- Through a notification when you log in to the platform
If you continue using our services after a revised policy is published, you will be considered to have accepted the revised policy. If you do not agree with the changes, please contact our support team or request to close your account.
Tip: Visit this page regularly to stay up to date on the latest privacy policy.
Contact Us
For any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us:
Privacy Contact
- Email: [email protected]
- 24/7 Live Chat: Via the live chat option on our platform
- Response Time: As quickly as possible within business days
Our privacy team will take your request seriously and respond within a reasonable time.
To learn more about responsible gaming, visit our Responsible Gaming page. For terms and conditions, visit the Terms and Conditions page.